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User Centered Design of ITSM Tools
/ Pooya Jaferian
[LERSSE-PRESENTATION-2009-077]
IT Security Management (ITSM) requires collaboration between diverse stakeholders, has an environment of numerous technological and business specializations (is complex), has many issues that need to be handled with discretion, is fast paced, uncertain, requires reliance of practitioners on tacit knowledge, and there is lack of immediate feedback when imposing a change on the system. [...]
Published in Talk given at NSERC ISSNet Workshop 2009, Carleton University, Ottawa, Canada.:
Transfer from CDS 0.99.7: PDF;
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