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1.
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User Centered Design of ITSM Tools
/ Pooya Jaferian
[LERSSE-PRESENTATION-2009-077]
IT Security Management (ITSM) requires collaboration between diverse stakeholders, has an environment of numerous technological and business specializations (is complex), has many issues that need to be handled with discretion, is fast paced, uncertain, requires reliance of practitioners on tacit knowledge, and there is lack of immediate feedback when imposing a change on the system. [...]
Published in Talk given at NSERC ISSNet Workshop 2009, Carleton University, Ottawa, Canada.:
Transfer from CDS 0.99.7:  PDF;
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2.
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Security Practitioners in Context: Their Activities and Interactions with Other Stakeholders within Organizations
/ Rodrigo Werlinger ; Kirstie Hawkey ; David Botta ; Konstantin Beznosov
[LERSSE-RefJnlPaper-2009-007]
This study investigates the context of interactions of IT security practitioners, based on a qualitative analysis of 30 interviews and participatory observation. [...]
Published in Rodrigo Werlinger, Kirstie Hawkey, David Botta, Konstantin Beznosov, "Security Practitioners in Context: Their Activities and Interactions with Other Stakeholders within Organizations", International Journal of Human-Computer Studies, 67(7):584–606, March 2009. :
Transfer from CDS 0.99.7: PDF;
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3.
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Auxiliary Material for the Study of Security Practitioners in Context: Their Activities and Interactions with Other Stakeholders Within Organizations
/ Rodrigo Werlinger ; Kirstie Hawkey ; Konstantin Beznosov
[LERSSE-REPORT-2009-028]
This technical report contains additional material for the study, which investigated the context of interactions of IT security practitioners..
Published in Rodrigo Werlinger, Kirstie Hawkey, and Konstantin Beznosov, "Auxiliary Material for the Study of Security Practitioners in Context: Their Activities and Interactions with Other Stakeholders Within Organizations," Tech. Rep. LERSSE-TR-2009-01, Laboratory for Education and Research in Secure Systems Engineering, University of British Columbia, Jan 2009:
Transfer from CDS 0.99.7: PDF;
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