000000338 001__ 338
000000338 005__ 20210319123805.0
000000338 037__ $$aLERSSE-RefConfPaper-2021-002
000000338 100__ $$aArtemij Voskobojnikov
000000338 245__ $$aThe U in Crypto Stands for Usable: An Empirical Study of User Experience with Mobile Cryptocurrency Wallets
000000338 260__ $$c2021-05-07
000000338 300__ $$amult. p
000000338 520__ $$aIn a corpus of 45,821 app reviews of the top five mobile cryptocurrency wallets, we identified and qualitatively analyzed 6,859 reviews pertaining to the user experience (UX) with those wallets. Our analysis suggests that both new and experienced users struggle with general and domain-specific UX issues that, aside from frustration and disengagement, might lead to dangerous errors and irreversible monetary losses. We reveal shortcomings of current wallet UX as well as users’ misconceptions, some of which can be traced back to a reliance on their understanding of conventional payment systems. For example, some users believed that transactions were free, reversible, and could be canceled anytime, which is not the case in reality. Correspondingly, these beliefs often resulted in unmet expectations. Based on our findings, we provide recommendations on how to design cryptocurrency wallets that both alleviate the identified issues and counteract some of the misconceptions in order to better support newcomers.
000000338 6531_ $$aCryptocurrency
000000338 6531_ $$anatural language processing
000000338 6531_ $$athematic analysis
000000338 6531_ $$areview analysis
000000338 700__ $$aOliver Wiese
000000338 700__ $$aMasoud Mehrabi Koushki
000000338 700__ $$aVolker Roth
000000338 700__ $$aKonstantin Beznosov
000000338 8560_ $$flersse-it@ece.ubc.ca
000000338 8564_ $$uhttp://lersse-dl.ece.ubc.ca/record/338/files/u_in_crypto.pdf
000000338 909C4 $$pArtemij Voskobojnikov, Oliver Wiese, Masoud Mehrabi Koushki, Volker Roth, Konstantin Beznosov. The U in Crypto Stands for Usable: An Empirical Study of User Experience with Mobile Cryptocurrency Wallets. Proceedings of the ACM CHI Conference on Human Factors in Computing Systems (ACM CHI'21), 2021.
000000338 980__ $$aRefConfPaper