Ivan Cherapau ; Ildar Muslukhov ; Nalin Asanka ; Konstantin Beznosov

17 June 2015

Abstract: Smartphones today store large amounts of data that can be confidential, private or sensitive. To protect such data, all mobile OSs have a phone lock mechanism, a mechanism that requires user authentication before granting access to applications and data on the phone. iPhone’s unlocking secret (a.k.a., passcode in Apple’s terminology) is also used to derive a key for encrypting data on the device. Recently, Apple has introduced Touch ID, that allows a fingerprint-based authentication to be used for unlocking an iPhone. The intuition behind the technology was that its usability would allow users to use stronger passcodes for locking their iOS devices, without substantially sacrificing usability. To this date, it is unclear, however, if users take advantage of Touch ID technology and if they, indeed, employ stronger passcodes. It is the main objective and the contribution of this paper to fill this knowledge gap. In order to answer this question, we conducted three user studies (a) an in-person survey with 90 participants, (b) interviews with 21 participants, and (c) an online survey with 374 Amazon Mechanical Turks. Overall, we found that users do not take an advantage of Touch ID and use weak unlocking secrets, mainly 4-digit PINs, similarly to those users who do not use Touch ID. To our surprise, we found that more than 30% of the participants in each group did not know that they could use passwords instead of 4-digit PINs. Some other participants indicated that they adopted PINs due to better usability, in comparison to passwords. Most of the participants agreed that Touch ID, indeed, offers usability benefits, such as convenience, speed and ease of use. Finally, we found that there is a disconnect between users’ desires for security that their passcodes have to offer and the reality. In particular, only 12% of participants correctly estimated the security their passcodes provide.

Keyword(s): Smartphone ; Security ; Usable Security

Published in: LERSSE-RefConfPaper-2015-001: