@article{Jaferian:221,
      author        = "Pooya Jaferian and David Botta and Kirstie Hawkey and
                       Konstantin Beznosov",
      title         = "{Towards Developing Usability Heuristics for Evaluation of
                       IT Security Management (ITSM) Tools}",
      month         = "Nov",
      year          = "2009",
}