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User Centered Design of ITSM Tools
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User Centered Design of ITSM Tools
-
Pooya Jaferian
- Talk given at NSERC ISSNet Workshop 2009, Carleton University, Ottawa, Canada.: - LERSSE-PRESENTATION-2009-077
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Case Study
Collaboration
Heuristic Evaluation
IdM
Security Practitioners
Security Tools
Usable Security
issnet
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